1. Return eligibility and time limit: At Pmtong, to remain eligible for a return, the product must be returned in an unused, undamaged state, together with all original packaging, labels, and accessories, within 15 days of delivery. We understand that sometimes things don't go as expected, so if it exceeds 15 days, as long as you have a reasonable explanation, we will still consider your request because we value the satisfaction of every customer.

2. Return process: When starting the return process, the first step is to contact our customer service team, which can be done through the official customer service hotline or email. In the communication, you need to explain the reason for the return in detail and obtain a return authorization from us. Once authorized, the next step is to prepare the product. Please ensure that the product and all its accessories, labels, and original packaging materials remain intact, and then pack it correctly according to the original packaging method to avoid any damage that may occur during the return transportation.

3. Arrange pickup and return point information: After receiving your return request, we will arrange a pickup service or provide the nearest return point information to facilitate your return. We aim to make the return process as simple and convenient as possible to minimize inconvenience.

4. Product inspection and refund: The refund process will be initiated once the product arrives at our warehouse and is inspected. The refund will be issued via your original payment method; typically, this process may take 3 to 5 business days. We understand the inconvenience waiting for a refund may cause, so we are committed to processing refunds as quickly as possible to reduce your waiting time.

5. Exceptions for special products: Given the unique nature of the products, customized or personalized products, as well as fragile and perishable products, may not be subject to the above return policy. Due to their unique nature, these products may only be returned or refunded if there is a quality issue.

6. Contact customer service: If you have questions about returns or refunds or need assistance, Marzaha's customer service team at PmtongOfficial@outlook.com is always ready to support you. We promise to provide fast, friendly, and practical help to resolve your issues promptly and make your shopping experience at Marzaha more pleasant.

At Pmtong, we are committed to ensuring the satisfaction of every customer through transparent and flexible policies and quality services. We look forward to seeing you and are ready to support and help when needed.